Reactive Response Service

GEZE UK is committed to providing the very best in customer care. When you need a fast effective response to an emergency door repair we offer a comprehensive, nationwide service.

GEZE UK service never close we offer a 24 hour seven day a week reactive call out service 365 days a year to all makes of automatic and manual door throughout the UK.
Providing national coverage and a local service our dedicated team at our nationwide helpdesk is there to help you when an emergency occurs. Backed up with full traceability, accountability and responsibility you can rely on GEZE.

Fully trained helpdesk staff expertly establish the problem and advise how quickly an engineer can attend. Our well equipped vehicles hold stock of popular components to ensure a high first time fix rate but if, in the event, the problem is more complicated then the engineer will ensure it is left in a safe condition or with some operation and the building is completely secure.

Following the call out a detailed report is compiled and if needed a comprehensive quotation for further work will be raised within 48 hours. We offer competitive rates for all call outs and follow up work based on attendance and an hourly rate. If the engineer recommends that further repairs are no longer cost effective or obsolescence suggests that a new operator would be a better option we can offer a conversion to a new automatic operator.

GEZE have introduced iContactâ„¢ a wireless telemetry device that uses GSM and GPRS technology to enable remote monitoring and control of a door system. This enables us to provide an immediate response should operational issues occur.