BP Service

Fuelling the way BP

The UK's leading manufacturer of door and window control systems, GEZE UK, has secured a substantial service contract with petrol giants BP, to maintain automatic doors at 240 filling stations across the UK.

BP handpicked GEZE UK, which specialises in installing and maintaining automatic and assisted doors, after being impressed by its 24-7 commitment and flexible approach that ensures every petrol station receives the best possible service.

As a major part of this commitment, GEZE UK’s team of experienced engineers have to respond to national call outs within 24 hours and produce full door condition reports at every visit, assisting with the planning of preventative maintenance that takes place every six months.

Engineers are also able to replace faulty auto sliding doors quickly and with minimal disruption while GEZE UK’s all-encompassing service management system ensures that all work is recorded effectively, helping BP control future budgets. All engineers have undergone intensive health and safety training in order to ensure they work safely and efficiently on sites, regardless of the location or time of call-out.

GEZE UK’s innovation and ability to provide a customer-focused solution was a key factor in BP’s decision to award the contract and the petrol stations were keen to take part in the trial of GEZE UK’s new state-of-the-art iContact wireless telemetry device, which continually monitors automatic doors and instantly notifies a technician when there is a fault.

Lee Lawrence, project manager at BP, said: "We feel GEZE UK is right for the contract as they offer a much more flexible and personal service than most other service providers. They were very responsive to our needs, which allowed us to provide a much more customer focussed service."

GEZE UK’s operations director, Paul Ryan said: “Winning this highly competitive contract is very significant for GEZE UK and demonstrates that our engineering team is offering one of the most flexible and skilled services in the UK. Our 24-7 service and budget control management system provide real peace of mind for facilities managers. BP is even taking part in our trial for our unique iContact system, which enables our engineers to be even more reactive, faster and cost-effective.”