GEZE UK cooks up a treat for Lakeland

Kitchenware giant Lakeland is the latest business to turn to GEZE UK's market leading maintenance service for a smart solution using the unique telemetry device iContact.

GEZE UK, the UK's leading manufacturer of door and window control systems, has installed its state-of-the-art remote monitoring software to ensure the automatic doors at Lakeland’s headquarters and Handforth site remain problem-free.

iContact helped to pinpoint the threshold safety sensor on a door that was causing it to 'ghost' within just three days of installation, allowing immediate action to be taken, reducing lost time and revenue for kitchenware specialist Lakeland.

The wireless telemetry device, which relies on GSM and GPRS technology to remotely monitor usage of the automatic door, instantly alerted trained GEZE UK engineers to the potential issue.

Once iContact identified the sensor, engineers were immediately able to remotely control the system and activate a 'safe mode' in real time to ensure the door was closed instantly, securing the building and allowing staff to leave before engineers replaced the sensor.

Marc Harrison, facilities manager, at Lakeland, commented: "We’re very impressed with the service and aftercare provided by GEZE UK and feel confident that installing iContact at our busy stores ensures that should a problem occur it will be dealt with as quickly and efficiently as possible, saving us crucial trading time."

GEZE UK's operations director, Paul Ryan commented: "Here at GEZE UK we treat customer service just as importantly as our product service which is where iContact comes into it.

"It is inevitable that faults will occur from time to time but it's the speed of response that is crucial, which is the key advantage of iContact as it facilitates immediate action before determining if engineers are required at the premises, saving businesses invaluable time and money. 

 "iContact saves our customers and engineers unnecessary maintenance visits and speeds up the repair process to get them back in business at no time at all, keeping inconvenience to staff and customers at a minimum, whilst also saving unnecessary travel which reduces our carbon footprint.  More often then not the problem can be resolved remotely, otherwise we ensure the building is secured and send out a trained GEZE UK service engineer for the next day armed with essential information to identify the issue. 

"Not only does iContact recognise the source of any problems but it continuously measures and records individual door usage which helps to manage future maintenance plans whilst also giving staff at the store an indication of how many customers enter the store. Currently there is no other product like it on the market and the response generated from our customers so far is phenomenal."