GEZE UK policies

This Customer Privacy Policy governs the collection and use of personal information relating to potential and existing customers of GEZE UK Ltd by the company and its international affiliates (collectively GEZE GmbH).

GEZE is committed to abiding by this Customer Privacy Policy, as well as the requirements of applicable laws, in the operation of its business. Please read this policy carefully as it explains the kinds of personal information we collect about you and how it is handled.

By your continued use of our services (including our web sites), you consent to the collection and use of your personal information for the purposes set out in this Customer Privacy Policy.

COLLECTION AND USE OF PERSONAL INFORMATION

We will generally let you know at the time of collection how we intend to use your personal information. Usually, we collect personal information about you which we require to respond to your enquiries for payment processing and for the provision of goods and services to you.

We also process your personal information where we are required to do so by law, and for the exercise or defence of legal claims. From time to time, we may contact you for research purposes, or to tell you about our special offers and other services in accordance with your contact preferences. Where appropriate, we will obtain your consent to do so. Personal information collected from you may include your name, payment processing information, postal address, email address, landline or mobile telephone number, delivery details as well as other non sensitive personal information. If you use our web sites, we may also collect information about you or your computer when you browse to allow you to use the services available.

WEBSITE USAGE & COOKIES

If you are using our web site, we will use your personal information to help you to log on to your account and into restricted areas of our web sites and to permit future use of the web sites. We may use your IP address to help diagnose problems with our server, or to administer our web sites.

We may conduct analyses of user traffic to measure the use of our sites and to improve the content of our web sites and our services. These analyses will be performed through the use of IP addresses and cookies. We may also use cookies to enable the signing in process after you have registered with us and to provide you with more tailored information when you return to our web sites. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you reject the use of cookies please note that the efficient operation of the web site that you are using may be affected.

Some of the news that you see on the web sites are generated by third parties who may use cookies to track viewing of their information and for other purposes specified in their own privacy policies. We have no access to or control over these cookies (although we may use statistical information provided to us – not containing personal information – arising from these third party cookies to improve the targeting of information to you and other users of the web sites). You can obtain further information about third party privacy policies or disable their cookies by visiting their web sites.

THIRD PARTY INFORMATION

We will only disclose personal information about you internally and to third parties for processing purposes associated with payment processing, the supply of goods and services, for web site administration, or elsewhere when you have consented to such disclosures, or where such disclosures are required or permitted by law.

TRANSFER OF DATA

We undertake to provide adequate technical and organisational safeguards to protect personal information.

SECURITY OF PERSONAL INFORMATION

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorised uses, access or modifications.

Certain areas of our web sites may be password protected. If you are a user of our web sites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else.

We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.

GEZE UK Ltd recognises that its future success relies on delivering materials and products that meet its customers' requirements in a timely and cost effective manner.

Click here to view GEZE UK's Quality Policy (PDF | 120 KB)

The purpose of this policy is to provide diversity and equality to all in employment, irrespective of gender, race, ethnic origin, disability, age, nationality, national origin, sexuality, religion or belief, marital status and social class.

We oppose all forms of unlawful and unfair discrimination.

All employees, whether part time, full time or temporary, will be treated fairly and equally.

Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability.

All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.

Our commitment:

• Every employee is entitled to a working environment which promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.
• The commitment to diversity and equality in the workplace is good management practice and makes sound business sense.
• Breaches of our diversity and equality policy will be regarded as misconduct and could lead to disciplinary proceedings.
• This policy is fully supported by senior management.
• The policy will be monitored and reviewed regularly.

The law

This policy will be implemented within the framework of the relevant legislation, which includes:

• Rehabilitation of Offenders Act 1974
• The Protection from Harassment Act 1997
• The Equality Act 2010

GEZE is a progressive company with more than 140 years experience in research, development and manufacture of high quality products. As an international company, GEZE have responsibilities to the environment, their staff and their customers.

GEZE are committed to protecting the environment whilst continuing to provide quality merchandise that meets customer and consumer needs. We are constantly looking for ways to reduce waste and promote recycling. We are determined to run a business that is both efficient and environmental responsible.

GEZE’s aim is to:

• supply a comprehensive range of innovative, high quality, reliable products
• offer a comprehensive system design, supply and installation package
• develop a close working partnership with their distribution network and architects’ practices
• maintain a highly skilled and well motivated workforce through a continuing training and development programme

At GEZE we have always put customers at the forefront of our business and our new Customer Service Charter sets out that commitment with the minimum standards customers can expect.

The Customer Service Charter has been written by GEZE UK staff and agreed throughout the company at all levels. So it is a very real document supported with company wide standards and procedures designed to ensure we continually monitor our performance and make improvements to offer the very best standards in customer service.

Click here to read our Customer Service Charter (PDF | 131 KB)

Both GEZE UK’s employers’ liability insurance and public/product liability insurance are provided by well-established and reputable companies, being Zurich Insurance and AIG respectively.

Click here to view the PDF of GEZE UK's Insurance Policy (PDF | 391 KB)

The company acknowledges its responsibility under the Health & Safety at Work Act and recognises our duty of care and undertake to maintain safe systems of work and operates a Work Safe Policy (or Refusal to Work Policy) for all of our staff and sub-contractors working at all of our regional offices and client sites.

Click here to view the PDF of GEZE UK's Work Safe Policy (PDF | 123 KB)

GEZE UK is dedicated to ensuring full compliance with relevant laws and legislation on Anti-Bribery and Corruption, (“ABC”) by all its employees. Compliance with the Company’s Policy in relation to Bribery and Corruption is regarded as part of your contract of employment.

Click here to view the PDF of GEZE UK's ABC, Gifts and Hospitality Policy (PDF | 149 KB)

This statement sets out GEZE UK actions to understand all potential modern slavery risks related to its business and to put in place steps that are aimed at ensuring that there is no slavery or human trafficking in its own business and its supply chains. This statement relates to actions and activities during the financial year 1 April 2017 to 31 March 2018 & 1 April 2018 to 31 March 2019.

Click here to view the PDF of GEZE UK's Anti-Modern Day Slavery Policy (PDF | 152 KB)